At Ideal Heating, we’ve got the solution for all of your heating needs.
From gas boilers and heat pumps to hot water cylinders and smart thermostats, our market-leading products have been keeping homes warm for decades.
But there’s so much more to us than our products. From our best-in-class training to our dedicated customer support, we’ve got the experts to help you.
To help you get to know our team better, we’ve launched a new series – Hot Topics – where we’ll introduce you to some of the people who make us the UK’s biggest heating specialist.
You can read all of the Q&As on this page, and keep an eye on our New Build and Social Housing LinkedIn accounts for more!
 |
|
Stevie Spinks Divisional Sales Director Stevie.Spinks@idealheating.com 07919 477149 |
Q) Tell us about your job and what it involves.
I manage a team of regional Key Account Managers in the North of England, selling gas boilers and air source heat pumps into the specification sector.
Q) What’s the best thing about your job?
Witnessing staff adapt to varying market conditions as well as embracing new products.
We recently launched our new Logic Air monobloc heat pump for the domestic market, which included a roadshow tour of English football stadiums across the country.
We visited Old Trafford in Manchester, St James’ Park in Newcastle, Elland Road in Leeds and The Hawthorns in West Bromwich, which was a fantastic experience.
Q) What makes Ideal Heating stand out in the market?
Care and attention - we pride ourselves on producing the best heating products, but more importantly, having the best after-care support.
Our customers know they can rely on us, whatever their needs and requirements, and that if they ever encounter any issues, they’ll be dealt with quickly.
We’re the number one rated boiler manufacturer on TrustPilot – that reflects the quality of our products and our commitment to customers and the UK heating industry.
Q) What do you like to do when you’re not at work?
I am in a pool team, a snooker team and also still try my best to run around on a five-a-side pitch. I also follow Bradford City and playing golf passes the time too.
Maybe sport is the answer here!
Q) Tell me one thing your colleagues wouldn’t know about you?
I honestly can’t think of anything, I’m an open book in all walks of life!
 |
|
Bill Soakell Divisional Sales Director 07552 557151 |
Q) Tell us about your job and what it involves.
awaiting information.
Q) What’s the best thing about your job?
awaiting information.
Q) What makes Ideal Heating stand out in the market?
awaiting information.
Q) What do you like to do when you’re not at work?
awaiting information.
Q) Tell me one thing your colleagues wouldn’t know about you?
awaiting information.
 |
|
Tony Rossetti Country Manager Tony.Rossetti@idealheating.com 07545 923591 |
Q) Tell us about your job and what it involves.
awaiting information.
Q) What’s the best thing about your job?
awaiting information.
Q) What makes Ideal Heating stand out in the market?
awaiting information.
Q) What do you like to do when you’re not at work?
awaiting information.
Q) Tell me one thing your colleagues wouldn’t know about you?
awaiting information.
 |
|
David Pickerden Key Accounts Executive David.Pickerden@idealheating.com 07718 192163 |
Q) Tell us about your job and what it involves.
My role involves building relationships and gaining specification with local authorities, housing associations and contractors.
It’s my job to present our customers with the current Ideal product range which would improve their tenants’ heating experience, energy costs and efficiency.
After that, it’s about backing it up with our ongoing support.
Q) What’s the best thing about your job?
I love the challenge of winning the next contract – and obviously the satisfaction you get from clients telling you how good we are.
Q) What makes Ideal Heating stand out in the market?
For me, it’s the build quality and performance of the Ideal range. It really is second to none, and I’m proud that our products are manufactured in the UK.
The level of customer service we offer to all of our clients is another big factor. Our customers know we’re here to help them whenever they need us. They know they can get hold of us easily, and that we’ll resolve any issues quickly and correctly.
Q) What do you like to do when you’re not at work?
I love the family time, getting dragged to the theatre by my better half, wine tasting, and of course watching the football when I don’t have any jobs left on the to-do list!
Q) Tell me one thing your colleagues wouldn’t know about you?
As I can no longer take part in physical sport due to a history of injuries, I have been playing indoor and outdoor bowls for the past five years.
I’ve already won club and county medals playing team and pairs competitions.
 |
|
Lee Kingston Key Accounts Executive 07718 192080 |
Q) Tell us about your job and what it involves.
Account Management for Social Housing and Contract sector for the Midlands region. Pricing negotiations and ensuring the social client and contractor journeys with Ideal are as smooth as possible.
Q) What’s the best thing about your job?
Delivering customer satisfaction
Q) What makes Ideal Heating stand out in the market?
Exceptional customer service
Q) What do you like to do when you’re not at work?
Golf and socialising.
Q) Tell me one thing your colleagues wouldn’t know about you?
Nothing, I am an open book!
 |
|
Richard Stacey Key Accounts Executive Richard.Stacey@idealheating.com 07545 923596 |
Q) Tell us about your job and what it involves.
Within the past 30 odd years of Training and of course, the Experience that I have in the manufacture in sales of Radiators, Boilers and Renewables in this industry and the trading area/region of the Southwest/South Wales of the U.K
Has added to my experience in Specification and operational Management.
As working in Key Account and working in the Past with other Heating Manufacturing in Technical Sales (Boilers) and Regional Specification (Boilers, Renewables) I have gained experience in understanding and Qualification in Solar, pre- heat technology, code for sustainable homes, life time homes, SAP (old & new) and how heating and renewable product affect the planning, operation and building of both new build and retrofit (now and in Future) and how this will affect Private & Social Housing Going Forward
Specialising in SAP, building regs part L, specification of heating, hot water, and low carbon solutions for the new build industry UK, gives me the Confidence to consult with clients to establish best suited products for each application in accordance with SAP and build regulations.
I also have Knowledge which includes low carbon, MVHR and HIU products and designs for the residential new build industry, I have also carried out various CPD presentations for professionals that require them.
As working in Key Accounts, I have broad and in-depth experience working in Regional, key account Role Developing strong influencing skills to enlist involvement/support from all levels, inside and outside the company.
Being Able to work with and in teams and earn their respect/loyalty and coach and learn from my peers & others.
As a Key Account Executive, I am in this role expected to develop and maintain a reciprocal relationship between customers (Local Authority, Housing Associations, Property Development, Contractors, and Facilities Management Companies) and Ideal Heating personnel in order to achieve sales and profit growth targets through the proactive establishment and development of the Area client’s account.
Q) What’s the best thing about your job?
I fill a sense of satisfaction when I can solve or influence any issues that our clients/customers (Internal & External) may have or experiencing using my knowledge gained over many years in this Industry.
Q) What makes Ideal Heating stand out in the market?
Ideal are answering the Needs of the heating Market with our Developed Products not just the needs of Ideal heating.
Q) What do you like to do when you’re not at work?
Spending Time with my Family (especially my Grand Children) Playing Badminton with My wife at the local club, (Semi Pro Marker & Referee) Relaxing with Friends at Local British Legion Club
Q) Tell me one thing your colleagues wouldn’t know about you?
Not Telling! That’s why my colleagues Don’t Know
 |
|
Ian Anderson Area Sales Manager (Scotland & NI) 07725 134642 |
Q) Tell us about your job and what it involves.
Although my title is ASM, I carry out both ASM and Key Account Executive roles in Northern Ireland. As such, this involves looking after merchants, one off installers, the Northern Ireland Housing Executive, local Housing Associations and M&E Contractors. I also organize Training over here, sourcing venues for our Trainers to use when they come across and organizing refreshments for trainees. Because we are not mainland UK, I find that installers contact myself rather than contact England, so I also get a lot of warranty calls and calls to do with both Installer/Contractor Connect.
Q) What’s the best thing about your job?
The people. I enjoy meeting the other guys in Ideal and find them to be a friendly and genuine bunch.
Q) What makes Ideal Heating stand out in the market?
The product is easy to install and reliable. As long as this continues at a competitive price, Ideal will be at the forefront of the market.
Q) What do you like to do when you’re not at work?
I walk a lot and I like all sorts of music.
Q) Tell me one thing your colleagues wouldn’t know about you?
I’m an Aston villa supporter.
 |
|
Simon Knight Senior Key Account & Business Development Manager 07730 099230 |
Q) Tell us about your job and what it involves.
My job is working with social housing providers and their contractors to gain specification, support products and services from Ideal Heating including after sales and training support.
Q) What’s the best thing about your job?
Working with a great team at the factory and out in the field selling a market leading range of products and giving our customers excellent service.
Q) What makes Ideal Heating stand out in the market?
I believe we offer the complete package from the product to after sales service and training, supporting a great product range.
Q) What do you like to do when you’re not at work?
We have a power boat and enjoy taking it for a run at our local beach and trying to teach my children to water ski.
Q) Tell me one thing your colleagues wouldn’t know about you?
I once had a dispute over a parking space in London with Joanna Lumley.
 |
|
Anthony Nuttall Key Accounts Executive Anthony.Nuttall@idealheating.com 07545 923598 |
Q) Tell us about your job and what it involves.
awaiting information.
Q) What’s the best thing about your job?
awaiting information.
Q) What makes Ideal Heating stand out in the market?
awaiting information.
Q) What do you like to do when you’re not at work?
awaiting information.
Q) Tell me one thing your colleagues wouldn’t know about you?
awaiting information.
 |
|
Daniel Curran Key Accounts Executive Daniel.Curran@idealheating.com 07730 099280 |
Q) Tell us about your job and what it involves.
awaiting information.
Q) What’s the best thing about your job?
awaiting information.
Q) What makes Ideal Heating stand out in the market?
awaiting information.
Q) What do you like to do when you’re not at work?
awaiting information.
Q) Tell me one thing your colleagues wouldn’t know about you?
awaiting information.
 |
|
James Smith Key Accounts Executive 07733 176269 |
Q) Tell us about your job and what it involves.
As a Key Accounts Executive, it’s my job to build and develop relationships with clients and contractors within the social housing space, helping to maintain Ideal’s presence and brand as a market leader.
Q) What’s the best thing about your job?
Meeting and supporting people to help improve their heating products within their housing portfolio, which in turn ensures tenants and residents have the most efficient and effective heating systems.
In a cost of living crisis like the one we’re in now, this has got to be a good thing.
Q) What makes Ideal Heating stand out in the market?
It’s the commitment to continuous improvement in technology, processes, and customer service.
We’re the UK’s market leader in both the domestic and commercial sectors, but we’re not standing still. We’re continuing to evolve and innovate to ensure we remain at the forefront of the heating industry.
Q) What do you like to do when you’re not at work?
I’ve got two young girls, so by the time you’ve factored in the endless after-school activities, there’s not much time to do the things I like!
If I can, I enjoy playing golf, football and badminton. I like all sports to be honest..
Q) Tell me one thing your colleagues wouldn’t know about you?
I organised and took part in a squash marathon for charity, where I played squash for 24 hours.
Also, as I child I won a PlayStation console and a year’s supply of Smarties Mini Eggs – needless to say, that was the best year of my life.